General Information
Parking
Parking is available in the back lot off of Hickson Street. The front parking lot is reserved for coaches and Forge employees only. We respectfully ask that all parents drop off their athletes at the front door, located on Arden Drive, then head to the back lot to park their vehicles. Please use the front entrance to enter the building.
Please be reminded that the speed limit for the parking lot is 5 MPH at all times. Please lock your car doors and remove all valuables. Forge Collective is NOT liable for any theft or damages to the vehicle.
IMPORTANT NOTE ON SAFETY
We are always putting you/your child's safety first. Parents, please arrive at least 10 minutes early to drop off your child. Once the lesson/clinic/camp ends, please pick up your child inside of the parking lot. Athletes under 18, please do not leave the gym with anyone you do not know and please wait inside of the lobby for your parent(s)/guardian(s) to pick you up once your lesson/clinic/camp ends. If you do not feel safe, please let a Forge coach know.
Waivers
All persons (player and spectators) entering the warehouse space must sign a waiver. Waivers can be completed at the front desk or upon purchase of a clinic or session. Waivers must be signed once per year.
Court Rentals
Cancellation/Rescheduling Policy
Renter must notify Facility of cancellation at least 2 weeks before scheduled rental start time.
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Cancellations received at least 2 weeks in advance will receive a full refund.
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Cancellations received less than 2 weeks before the scheduled rental start will receive credit toward a future rental.
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No-shows (failure to cancel and failure to attend) are treated as a late cancellation and are non-refundable.
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The Facility may cancel or reschedule a rental due to circumstances beyond its control (facility damage, safety concerns, emergencies), in which case Renter receives a full refund.
Insurance
Renter renting for organized league, tournament, or club use may be required to provide proof of general liability insurance naming Forge Collective as an additional insured, in an amount and form acceptable to the Facility.
Clinics & Private Lessons
Cancellation/Rescheduling Policy
You may cancel or reschedule 72 hours in advance with no fee. Anything after this 72-hour period will result in the full fee. "No Shows" will result in the full fee of the scheduled lesson(s) with no service, in order to accommodate for the coach's time, court fees, and scheduling adjustment. To cancel or reschedule, give us a call or do so through your online account or Momence App.
All sales are final. The Forge Collective does not offer refunds but can exchange for credit for any future lessons so long as chancges are finalized outside of the 72-hour window. Clinics are non-refundable and are not transferrable to credit. Please treat your booking like a concert ticket--if you don't show up, the ticket is still yours and cannot be refunded or rescheduled; however, if you have another athlete that can make the lesson, we can accommodate that adjustment as long as you give us notice. Thank you for understanding as this allows us to plan confidently and provide the best experience for all families.
Refund Policy
Illness/Injury Policy
If you're sick/injured, please notify us as soon as possible and provide a doctor's note clearing what exercises are allowed so that your coach can adjust their training plan accordingly. If you are cancelling your lesson, clients are encouraged to have a teammate/friend take their place so you do not lose the entire lesson, as being sick or injured does not exempt you from our policies.
Late Policy
If you are running late, you have a 10-minute grace period. After that, you may need to forgo parts of your lesson or need to reschedule entirely, which will incur the full cancellation fee. NO SHOWS will result in the full charge for the scheduled lesson(s) with no service, in order to accommodate the coaches' time, court fees, and scheduling.
Additional Players Policy
All athletes showing up to a lesson must be on the schedule and booking email. If you booked a private lesson, do not bring an additional athlete to your lesson without prior approval from our team. If you are not on the schedule, we cannot moderate you regardless if the athlete you're bringing is a Forge client. No extra players will be accommodated. Forge VB has the right to turn those who are not on the schedule away.
Service Guarantee
We always want you to be 100% satisfied with your lesson. If you are not, we ask that you contact us within 3 days of your lesson to schedule a follow up. Concerns reported after 3 days will be reviewd on a case-by-case basis.
Late Payment Fee
Payments must be completed at the time of booking. If payment is not received by the end of your lesson, a $10 late fee will be charged to the card on file.